Cancellation Policy

Below you will find a detailed list of our Cancellation rules and Policy. If something remains unclear, don’t hesitate to contact us for further information. 

How to Notify us About a Cancellation

We only accept cancellation through email exclusively, which you can Forward your Booking ID and send directly via

Do note that our cancellation policy covers bookings that were made directly through us. If you booked your stay at Bamboo Bungalows through a third party, we respectfully encourage you to contact them regarding their cancellation policy.

Cancellation Fees and Deductions

We do our absolute best to offer refunds in a fair manner, but there are certain fees that we are also charged per bookings that we have to cover. As a result, all Cancellations are deducted 10% of the Booking Fee, as well as 10% of the Bank Processing Fee. 

Time of Cancellation NoticeFees
14 days or more10% Booking + 10% Bank Transaction Fee
Anything less than 14 days but more than 7Charge for one night + 10% Booking + 10% Bank Transaction Fee
Less than 7 daysCharge for two nights
  • In case of failure to arrive before 18:00, we reserve the right to cancel your reservation and deposit for 2 nights.
  • In case of leaving earlier than your check-out date, a charge of 1 night as well as 10% Booking, and 10% Bank Transaction fee will occur.
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