Below you will find a detailed list of our Cancellation rules and Policy. If something remains unclear, don’t hesitate to contact us for further information.
How to Notify us About a Cancellation
We only accept cancellation through email exclusively, which you can Forward your Booking ID and send directly via [email protected]
Do note that our cancellation policy covers bookings that were made directly through us. If you booked your stay at Bamboo Bungalows through a third party, we respectfully encourage you to contact them regarding their cancellation policy.
Cancellation Fees and Deductions
We do our absolute best to offer refunds in a fair manner, but there are certain fees that we are also charged per bookings that we have to cover. As a result, all Cancellations are deducted 10% of the Booking Fee, as well as 10% of the Bank Processing Fee.
|Time of Cancellation Notice||Fees|
|14 days or more||10% Booking + 10% Bank Transaction Fee|
|Anything less than 14 days but more than 7||Charge for one night + 10% Booking + 10% Bank Transaction Fee|
|Less than 7 days||Charge for two nights|
- In case of failure to arrive before 18:00, we reserve the right to cancel your reservation and deposit for 2 nights.
- In case of leaving earlier than your check-out date, a charge of 1 night as well as 10% Booking, and 10% Bank Transaction fee will occur.