need help?

The following is a list of the most frequently asked questions of us at Bamboo Bungalows. We do our best to answer everything for full transparency and convenience of our beloved guests. In case you have any questions that go beyond the list, feel free to contact us and we will get back to you shortly.

For our Cancellation Policy Click Here

frequently asked question

  • General
  • Rooms
  • Booking
  • General
  • General
  • Rooms
  • Booking
  • General
Are Pets Allowed?

Pets are more than welcome, as all of us at Bamboo Bungalows love them. However, it's important to make sure you have control of your pet. If your pet happens to damage something, it will be your responsibility to pay for it. Other than that, we'd be delighted to have both you and your pets visit!

Can I book via phone?

We chose not to offer booking through the phone as we prioritize the security of our guests above all else. What you can do instead is contact us via phone and we will provide you with all the relevant booking instructions and send you a link to assist you in the process.

What payment methods do you accept?

We use PayPal express checkout as we find it to be the most secure. No need for sign up, and all major credit cards are accepted.

Do you offer special rates for children?

Our charges are based on the number of beds when it comes to any child-related rates. If for example, you decide to share your bed included in your room with your child, no additional charges will occur. Any additional bed is an extra 300 baht.

I forgot or lost something in my room, what do I do?

We take great care in reserving lost items in the rooms, restaurant, and other facilities in bamboo bungalows. If we notice that you or members of your group have forgotten anything we will contact you immediately. If by any chance you forgot something that was left unnoticed, feel free to contact us via our contact form, or call us directly and we will do our best to ensure that your lost item is found and returned to you asap.

Are in-room safes available?

Yes, all our rooms have personal safes for you to keep your belongings.

What are the opening and closing hours of Reception?

Reception opens from 8 am to 10 pm

What languages are spoken in reception?

We’re very proud of our diverse staff, which speak Thai, English, and Burmese.

Can I reserve a table at your restaurant?

While our general vibe is quite relaxed and informal if you wish to ensure a spot in our restaurant facility feel free to call us and we will be more than happy to reserve a table for you.

Is the Restaurant open for non guests?

It sure is! We’re delighted to have everyone stay at the restaurant regardless of whether they’re guests at the resort.

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